Wednesday, February 21, 2018

Week 3: Part 1

     Well, I can honestly say that I have not had an experience with a business so bad that I wanted rant and rave about it. Sure I have had bad customer experiences but I am not one to complain. Wait... I have had one memorable experience. I was driving home from the store and this car was driving radically. It was cutting people off (to include me) and speeding. The great thing about it was that on top of his car was a Domino's delivery light. I called the store that he was headed to and complained about their driver. The call was very unsatisfying, I felt like I was blown off.
    I didn't use social media to resolve the situation any further. I have yet to use social media in that way.
     If it were my own business and someone reached out on social media I would respond promptly. In my response I would apologize for the situation and inform them that corrective active will be taken. I would leave it at that and not share the details.
     I would respond differently to positive comments. I would thank them for their business and advertise another service or product similar to the one they commented about.
     Back to my bad business experience. The thing that made my experience bad was the drivers disregard for the safety of others driving near him. I also was not reassured that anything would come from my complaint. I wasn't looking for much, just some empathy and assurance that he would at least be talked to. 

Thursday, February 8, 2018

Week 2: Overview of Social Media

I don't think very many are solely geared towards personal use. You can use all of them for business if you know what you are doing. If I had to choice one, which I do, then it would be Instagram. I feel that this one is the most used for personal use because you just post videos and pictures. Mostly to show other people how cool you think your life is or brag about how hot you are. I would use "LoL" but i don't find it very academic to use in this post.

I feel like the best one suited for business is Facebook. It has everything that you would need to promote your business. You can post videos, pictures, and even long narratives. It also has a live chat. And that is about the extent of my knowledge when it comes to social media.

Like I stated earlier in the post, all of them can be used for both business and pleasure. It just depends on the content you decide to post. Instead of pictures of your abs, you could put pictures of your product or people using your product/service.