Well, I can honestly say that I have not had an experience with a business so bad that I wanted rant and rave about it. Sure I have had bad customer experiences but I am not one to complain. Wait... I have had one memorable experience. I was driving home from the store and this car was driving radically. It was cutting people off (to include me) and speeding. The great thing about it was that on top of his car was a Domino's delivery light. I called the store that he was headed to and complained about their driver. The call was very unsatisfying, I felt like I was blown off.
I didn't use social media to resolve the situation any further. I have yet to use social media in that way.
If it were my own business and someone reached out on social media I would respond promptly. In my response I would apologize for the situation and inform them that corrective active will be taken. I would leave it at that and not share the details.
I would respond differently to positive comments. I would thank them for their business and advertise another service or product similar to the one they commented about.
Back to my bad business experience. The thing that made my experience bad was the drivers disregard for the safety of others driving near him. I also was not reassured that anything would come from my complaint. I wasn't looking for much, just some empathy and assurance that he would at least be talked to.
No comments:
Post a Comment